FAQ

What is your return policy?

Your satisfaction is our goal. We will gladly accept returns of items that are unused or faulty, exchange them for new items or issue a refund. Return requests must be received within 7 days (national) or 10 days (international) of receipt of merchandise. Please refer to our return policy for more information and return instructions. 

Is your hardware mass-produced?

Nest Studio uses the finest quality solid brass combined with unique mixed-materials such as acrylic, leather, fiber and wood. We use old world craftsmanship, paired with cutting edge technology. Our products are 100% design driven. We do not compromise on our original design intent. As a result, we manufacture in small lots in order to to achieve cutting-edge design results. 

Why are there small differences from one piece to another?

Each item in our collection is machined by hand and then hand polished. This level of personal craftsmanship can result in minor variations from piece to piece. The beauty of our collections is in their individuality. 

How do I best install my hardware?

We recommend that you install your hardware by first determining the number of holes needed. Then drill a pilot hole or holes at the appropriate distance with a 1/8" drill bit. To avoid chipping the surface of your cabinet, put some painters tape over the place where you intend to drill the hole. This can be removed once the hole has been drilled. Please make sure to install your hardware by hand with a screw driver. Power drills make it easy to strip screws, break mounting posts and damage the hardware. We also recommend that if your cabinet or drawer face is thinner than average, you use lock washers on the inside face of your cabinet between the wood and the screw head to make sure the hardware mounts tightly. If you have trouble with mounting or need different screws (break-away screws etc.), please contact us. For additional inquiries about installation, please email info@neststudiocollection.com.

How do I take care of my hardware?

The best way to keep your hardware looking great is to use a damp microfiber cloth. All other chemical cleaners such as Windex or Brass-o can strip your hardware of its finish or lacquer.

Stitch Series use and care instructions.

Our Stitch series is wrapped in vegetable tanned leather sourced from tanneries located in the United States and Italy. The brown leather comes finished but, depending on the hide, our natural leather may start off with very light coloration and will tan over time. To more quickly darken the patina of the natural leather, the hardware may be placed outdoors in direct sunlight or a light coating of Neatfoot Oil can be applied to the leather.

The best way to keep your hardware looking great is to use a damp microfiber cloth. All other chemical cleaners such as Windex or Brass-o can strip your hardware of its finish or lacquer. You can use saddle soap / leather conditioner on our leather products to keep these natural materials soft and pliable.

New Natural Leather

2 Hours Direct Sunlight / 5 Hours Direct Sunlight

Rubbed Neatsfoot Oil

Lauhala Series use and care instructions.

The Lauhala series utilizes the native Hawaiian “lauhala” or screwpine leaf to wrap the pulls, lending a softness and organic feel that adds the perfect natural element to interiors and furniture. In Hawaii the leaf is commonly used for floor mats and baskets of all shapes and sizes for carrying fruit, picking coffee, regular everyday storage and sails of large double hulled canoes. It is known for its strength and durability.

Each item in the Lauhala series is hand-woven by Hawaii-based jewelry brand Kū +Moe. The leaf is woven using mineral oil and water to keep it pliable. At the ends the weave is reversed and woven into itself and secured without any kind of adhesive.

Given the natural material, the weaving will wear down over time depending on the kind of use. To keep the hardware looking its best we recommend:

Do you offer trade pricing?

Yes! We are happy to work with designers, retailers and trade showrooms. Please contact us at trade@neststudiocollection.com to find out about our trade partnerships.

Where can I see your hardware in person?

Nest is represented at showrooms all over the country as well as internationally. Check out our list of showrooms here. And email us at info@neststudiocollection.com with any further questions. 

Do you warranty your products?

Nest Studio warrants that its products will be free from defects in workmanship and materials for a period of one year from the date of purchase. Please visit our warranty page for more information.