COVID-19 Update: Nest Studio is open with the majority of the team working remotely and the warehouse is shipping on a reduced schedule. Order processing times may vary.

FAQ

What is your return policy?

We want you to be happy with your purchases! We will gladly accept returns of items that are unused or faulty and exchange them for new items or issue a refund. Return requests must be received within 7 days of receipt of merchandise. Please download the following Return Authorization Form, fill it out and email it back to sales@neststudiocollection.com.

If a return is authorized, we will send you a Return Authorization Number (RA#) The RA# and completed Return Authorization Form must be enclosed along with original proof of purchase with the merchandise being returned. Returned merchandise must be wrapped and packaged in the same condition as it was shipped to the buyer from Nest Studio. The buyer is responsible for return shipping and shipments should be shipped with tracking and insurance. Please note the following:

  1. Nest Studio is not responsible for the payment of the return shipping, unless the product is faulty or defective.
  2. All international customers should contact us regarding customs clearance and shipping policies before shipping.
  3. Nest Studio is not responsible for any damaged or lost product as a result of a return.
  4. Returns may be subject to a 20% restocking fee.

Why does your hardware cost so much more than what I find at Home Depot and Anthropologie?

Each piece is machined and polished by hand. Because we are small outfit, we produce limited runs of all of our items and take quality control very seriously. The detail and labor involved in producing our items dictates the price point that we must sell it at.

Why are there small differences from one piece to another?

Because each item is machined by hand and then hand polished sometimes the corners are not the same from piece to piece. The decorative screws are also hand tightened, so sometimes the screws align vertically and sometimes they align horizontally. This is the beauty of having a product that has some irregularities.

How do I best install my hardware?

We recommend that you install your hardware by first determining the number of holes needed and drilling a pilot hole or holes at the appropriate distance with a 1/8" drill bit. To avoid chipping the surface of your cabinet, put some painters tape over the place where you intend to drill the hole and remove once the hole has been drilled. Please make sure to install your hardware by hand with a screw driver. Power drills make it easy to strip screws, break mounting posts and damage the hardware. We also recommend that if your cabinet or drawer face is thinner than average, you use lock washers on the inside face of your cabinet between the wood and the screw head to make sure the hardware mounts tightly. If you have trouble with mounting or need different screws (break-away screws etc.), please don't hesitate to let us know. For additional inquiries about installation, please email info@neststudiocollection.com.

How do I take care of my hardware?

The best way to keep your hardware looking great is to use a damp microfiber cloth. All other chemical cleaners such as Windex or Brass-o can strip your hardware of its finish or lacquer.

Stitch Series use and care instructions.

Our Stitch series is wrapped in vegetable tanned leather sourced from tanneries located in the United States and Italy. The brown leather comes finished but, depending on the hide, our natural leather may start off with very light coloration and will tan over time. To quicken the darker patina, the hardware may be placed outdoors in direct sunlight or a light coating of Neatfoot Oil can be applied to the leather.

The best way to keep your hardware looking great is to use a damp microfiber cloth. All other chemical cleaners such as Windex or Brass-o can strip your hardware of its finish or lacquer. Saddle soap / leather conditioner on our leather products to keep these natural materials soft and pliable.


New Natural Leather


2 Hours Direct Sunlight / 5 Hours Direct Sunlight


Rubbed Neatsfoot Oil

Lauhala Series use and care instructions.

The Lauhala series utilizes the native Hawaiian “lauhala” or screwpine leaf to wrap the pulls, lending a softness and organic feel that adds the perfect natural element to interiors and furniture. In Hawaii the leaf is commonly used for floor mats and baskets of all shapes and sizes for carrying fruit and picking coffee, regular everyday storage and sails of large double hulled canoes. It is known for its strength and durability.

Each item in the Lauhala series is hand-woven by Hawaii-based jewelry brand Kū +Moe. The leaf is woven using mineral oil and water to keep it pliable. At the ends the weave is reversed and woven into itself and secured without any kind of adhesive.

Given the natural material, the weaving will wear down over time depending on the kind of use. To keep the hard-ware looking its best we recommend:

• Oiling it with mineral oil keeps it soft and pliable.
• Cleaning should consist of mild soap and water.
• Do not use any kind of acidic base.

    Do you offer trade pricing?

    Yes! We are happy to work with designers, retailers and trade showrooms. Please contact us at trade@neststudiocollection.com to find out about our trade partnerships.

    Where can I see your hardware in person?

    We are represented at several showrooms throughout the country and are working on getting more representation as we speak. Check out our list of showrooms here. And email us at info@neststudiocollection.com to find out if there is a local rep who can show you our products.

    Do you warranty your products?

    Nest Studio warrants that its products will be free from defects in workmanship and materials for a period of one year from the date of purchase. At their discretion, Nest Studio will repair or replace the defective product with the same model (or an equivalent model if an identical model is unavailable).This warranty does not cover the following:

    1. Failure due to incorrect installation, failure to follow mounting instructions or use of a product in a manner for which it was not intended.
    2. Metal deterioration caused by exposure to atmospheric conditions beyond Nest Studio’s control.
    3. Reasonable wear and tear.

    Please note that some of our hardware has a living finish and as such, will patina over time, enhancing each piece with the beautiful and unique character reflective of hand finishing. It is for this reason that finishes are not covered by our warranty.